Terms of sale
These general conditions of sale apply to all sales made via this website : www.alfa-jump.com . By validating the order, the Customer declares to unreservedly accept the terms thereof and the entirety of these terms of sale and declares his ability to enter into the present contract(see legal notices)
These terms and conditions aim to define the contractual relationship between the seller and the buyer and the applicable conditions to all purchases made through this website. These conditions shall prevail over any other general or special conditions not specifically approved by the seller. The seller reserves the right to modify its terms of sale at any time without notice : the conditions will be those in effect the date of the order by the buyer.
The products offered on the site www.alfa-jump.com are specialized products for equestrian sports. The photographs illustrating the products are presented for illustrative purposes and are not binding. They are as faithful as possible but can not ensure a perfect similarity with the product, especially with regard to color. The customer is invited to refer to the description of each product to know the precise characteristics. If in doubt or for any additional information , you are advised to contact the seller.
The product should not be altered by products other than those provided by alfa-jump.
These products are offered subject to availability and as long as they are visible on the site. In case of unavailability of product after placing the order, the seller will inform the buyer by email: the order will be canceled and no payment will be taken.
The selling prices on this website include taxes(TAV + all other taxes applicable at the time of billing) excluding transport costs that are applied and detailed when ordering.
The currency of reference is the euro. The seller reserves the right to change prices at any time. You will be charged by SAS DELMERLE based on rates in effect at the time of confirmation of the order subject to availability.
4 - Geographical area
The online sale of products presented on this site are for buyers who reside in France or areas of possible deliveries.
Customers who wish to buy a product online via the website must follow the online ordering process which includes an identification phase, a verification and confirmation of selected products, a payment phase of previewed conditions and a confirmation phase of the order and payment. The confirmation of the order entails acceptance of these terms of sale, meaning a perfect knowledge of them and the renunciation to ones own terms of purchase or other conditions. All data provided and the recorded confirmation will constitute proof of transaction. The seller will send email confirmation of the order recording acceptance of the order.
The price is payable to the order by check or by credit card. Online payments are made using the secure Paybox system. The entire payment process is fully encrypted and protected.
PAYBOX SYSTEM does not store numberical data on its server. Thus, no one has access to your bank card information either by computer or printed text.
Orders are processed upon receipt of your payment.
Deliveries are made to the address indicated on the order form within the geographical limits specified above. RISKS ARE THE RESPONSIBILITY OF THE PURCHASER AS SOON AS THE ORDER HAS LEFT THE PREMISES OF SELLER. Every complaint regarding an incident during transport damage must be made by reasoned written complaint, with a copy will be sent to the seller, and inform the shipping company within 48 hours. The average delivery time of an order is 2 weeks from the receipt of the payment of the order by ETS DELMERLE and sending of mail confirmation of the order. Delivery times are an estimate only and include processing, routing, and shipping. The buyer has the right to cancel in case of delay of more than 7 days, the refund of products and costs occurs upon reception of the product in its full original state. The seller assumes no liability for breach of contract due to unexpected forces (strike, fire, flood ... )
Non-professional buyers have a seven day cancellation period after the delivery of their order to return ( return postage at the customer's charge) the product to the seller for exchange or refund without penalty . Returns must be in complete original condition (packaging , accessories , manuals ...) for their remarketing in new condition and accompanied by a copy of the purchase invoice. This right does not apply to immediately reproduced sealable products nor to custom products.
Alfa-jump takes great care to ensure the quality of its products, yet they enjoy the guarantees provided by law in force at the date of delivery.
This warranty covers the non-compliance of products with the order and , latent defects for 2 years under normal use, except wear and tear.
This warranty is granted under express reserve that proper use of the product conform to its destination.
Thus, this warranty is excluded in case of misuse of the products.
Wear and tear of the soleplate and the screws have a limited lifespan which varies depending on the frequency of use and maintenance.
This limited warranty does not apply to normal wear and tear, the lack of maintenance (scratches, impacts, ....), improper use of the product or if the product has been modified..
In case of non compliance, the product can be returned to the vendor who will accept the product for refund or exchange. All claims, requests for exchange or refund must be justified and accompanied by supporting documents (invoice, pattern ...) and be made by mail or by registered letter with acknowledgment of receipt to the following address: DELMERLE SAS ZA Bay Somme, 123 allée des salicornes 80230 Saint Valery-sur-Somme-France.
The only obligation of the seller under the warranty is strictly limited to replacement or refund of defective product recognized by the seller after test without any entitlement to compensation for any other direct or indirect damage be it personal, tangible, intangible or financial.
The salesman, in the process of on-line sale, is held only by a best effort undertaking; his responsibility cannot be committed for any damage resulting from using the network such as loss of data, intervention, virus, break down of the service, or any other involuntary problems.
A breach of an order will not lead to payment of compensation in any capacity whatsoever including: strikes, floods, fire, interruption of transport or any incident affecting products production, force majeure ...
11 - Protection of personal data
Personal information is required to manage orders and trade relations. In accordance with the law relating to data, files and freedoms of January 6, 1978, personal information of buyers may be subject to automated processing. Users have a right to access and correct data concerning them, according to the law of 6 January 1978.
Your personal data collected is used solely to process your orders and offer you suitable offers. We promise to never rent, lease or sell your data to third parties for purposes other than the fulfillment of your order.
12. Intellectual property rights
All content (photos, logos, brand ....) Of this site are and remain the exclusive intellectual property of DELMERLE SAS.
The reproduction, exploitation or dissemination, partial or total of some or all elements of the site is not allowed.
13. Settlement of legal disputes
These general conditions of sale are subject to French law. The original language of this contract is French.
In case of dispute, an amicable solution will be sought before any legal action. However, if no agreement is reached, the dispute will be brought before court of competent jurisdiction by DELMERLE SAS.